FAQs
Frequently Asked Questions
Find answers to common questions about our gemstones, shipping, customization, and policies. For any other inquiries, our concierge team is always here to assist you.
1. Are your gemstones natural? +
Yes. We specialize in natural gemstones sourced from trusted suppliers and carefully inspected before being offered for sale.
2. Do your gemstones come with a certificate? +
Many of our gemstones are accompanied by certificates from recognized gemological laboratories. Certification availability is mentioned on each product page.
3. What is the difference between heated and unheated gemstones? +
Heated gemstones are natural stones that have undergone heat treatment to enhance their color or clarity. Unheated gemstones have received no heat treatment and are generally rarer and more valuable.
4. What does "Eye Clean" mean? +
"Eye Clean" means a gemstone has no inclusions visible to the naked eye under normal viewing conditions. Minor inclusions may still be visible under magnification.
5. Are heated gemstones real? +
Yes. Heat treatment is a widely accepted and permanent enhancement in the gemstone industry. Heated gemstones are still natural gemstones.
6. Can I request additional photos or videos before purchasing? +
Absolutely. We are happy to provide high-resolution images, videos, or live video inspections to help you make an informed decision.
7. Do you ship internationally? +
Yes. We offer secure worldwide shipping. Shipping options, delivery times, and insurance details are provided during checkout or upon request.
8. Is my shipment insured? +
Yes. Eligible shipments are securely packaged and insured during transit for added peace of mind.
9. How long does shipping take? +
Delivery times vary depending on the destination and shipping method. Most international orders are delivered within 3–10 business days after dispatch.
10. Can I reserve a gemstone? +
Yes. Selected gemstones may be reserved for a limited period. Please contact our team for availability and reservation terms.
11. Do you offer custom jewelry? +
Yes. We create bespoke jewelry using your selected gemstone. You can choose the design, metal, and finish to suit your preferences.
12. Can I source a specific gemstone through Elvori Ceylon? +
Yes. If you're looking for a particular gemstone, size, shape, or quality, our sourcing team can assist in finding suitable options.
13. How do I know the gemstone is authentic? +
We recommend purchasing certified gemstones. Our team provides accurate information regarding origin, treatment, and certification to ensure transparency.
14. What payment methods do you accept? +
We accept secure online payment methods and bank transfers. Available payment options are displayed during checkout.
15. Do you accept wholesale or B2B orders? +
Yes. We work with jewelers, retailers, designers, and international gemstone dealers. Please visit our B2B section or contact us for wholesale pricing and trade accounts.
16. What is your return policy? +
Returns are subject to our Return Policy. Please review the policy page or contact us before making a purchase if you have any questions.
17. How should I care for my gemstone? +
Clean your gemstone with warm water, mild soap, and a soft brush. Avoid harsh chemicals, extreme temperatures, and strong impacts.
18. Can I schedule a private consultation? +
Yes. We offer personalized consultations via video call or by appointment to help you select the perfect gemstone or jewelry piece.
19. Are your gemstones ethically sourced? +
We are committed to responsible sourcing practices and work with trusted suppliers who support ethical standards within the gemstone industry.
20. How can I contact Elvori Ceylon? +
You can reach us through our Contact page, email, WhatsApp, or social media channels. Our team is happy to assist with any questions or special requests.