Shipping policy

ELVORI Ceylon Gem & Jewelry

Last Updated: July 2026

At ELVORI Ceylon Gem & Jewelry, we are committed to delivering your orders safely, securely, and efficiently. Every gemstone and jewelry piece is carefully inspected and securely packaged before shipment.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Custom-made or personalized jewelry may require additional processing time.
  • Orders are processed Monday to Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Domestic Shipping (Sri Lanka)

We deliver across Sri Lanka using trusted courier partners.

Estimated Delivery

Major Cities 3–5 Business Days
Other Areas 5–10 Business Days

*Delivery times are estimates and may vary depending on your location.

International Shipping

ELVORI proudly offers worldwide shipping to selected countries.

Estimated Delivery

Asia 10–15 Business Days
Europe 10–20 Business Days
North America 10–20 Business Days
Aus & NZ 10–20 Business Days
Other Regions 10–20 Business Days

Actual delivery times may vary due to customs clearance, local courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges & Duties

Shipping charges are calculated at checkout based on destination, package weight, shipping method, and order value. Promotional free shipping offers may apply to selected orders or destinations.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the product price or shipping fee unless explicitly stated.

Secure Packaging

Every ELVORI order is carefully packaged to ensure maximum protection during transit. Where applicable, your order may include:

  • Luxury presentation box
  • Protective packaging
  • Gemstone certification
  • Invoice or receipt

Customer Responsibility

Shipping Address

Customers are responsible for providing an accurate shipping address. ELVORI is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Risk of Loss

Ownership and responsibility for the products transfer to the customer upon successful delivery to the shipping address provided during checkout.

Lost or Delayed Shipments

Once your order has been handed over to the shipping carrier, delivery times are subject to the carrier's operations. If your shipment is significantly delayed or appears lost, please contact us. We will work with the courier to investigate and assist you in resolving the issue.

Delivery Inspection

Please inspect your package immediately upon delivery. If you receive a damaged package or believe an item is missing, contact ELVORI within 48 hours of delivery and include:

  • Your order number
  • Clear photographs of the package
  • Photographs of the product (if damaged)