Terms of service

1. Acceptance of Terms

By visiting our website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, please do not use our website.

2. Products & Availability

ELVORI specializes in authentic Ceylon gemstones and fine jewelry.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Product Information

We make every effort to accurately display product descriptions, gemstone details, weights, dimensions, and colors.

As natural gemstones are unique creations of nature, slight variations in color, inclusions, shape, and appearance are normal and should not be considered defects.

Product images are provided for illustration purposes. Actual products may vary slightly due to lighting, photography, and screen settings.

4. Pricing

All prices displayed on our website are listed in the selected currency.

Prices may change without prior notice.

Applicable taxes, duties, customs charges, and shipping fees may be added during checkout depending on your location.

5. Orders

Once an order is placed, you will receive an order confirmation email.

ELVORI reserves the right to:

• Accept or decline any order
• Cancel suspicious or fraudulent orders
• Request additional verification before processing
• Limit quantities purchased

If an order cannot be fulfilled, any eligible payment received will be refunded according to our Refund Policy.

6. Payments

We accept secure payments through approved payment providers available on our website.

Orders will only be processed after successful payment authorization or, where offered, confirmation of Cash on Delivery (COD).

*ELVORI does not store complete payment card information.

7. Shipping & Delivery

Shipping times are estimates and may vary depending on destination, customs clearance, courier delays, or unforeseen circumstances.

ELVORI is not responsible for delays caused by third-party shipping providers or customs authorities.

Risk of loss transfers to the customer once the shipment has been delivered to the shipping address provided.

8. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Because gemstones are unique and high-value products, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Customers should review our Refund Policy before making a purchase.

9. Authenticity

ELVORI is committed to providing authentic Ceylon gemstones.

Where applicable, gemstones may include certification from recognized gemological laboratories.

Customers are encouraged to review product details and certification information before purchase.

10. Intellectual Property

All content on this website—including logos, trademarks, photographs, graphics, product descriptions, videos, and designs—is the property of ELVORI or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Distribute malware or harmful software.
• Submit false or misleading information.
• Interfere with the website's operation or security.

12. Limitation of Liability

To the fullest extent permitted by law, ELVORI shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Sri Lanka, unless otherwise required by applicable consumer protection laws in your country of residence.