Shipping policy

Last Updated: July 2026

At ELVORI Ceylon Gem & Jewelry, we are committed to delivering your orders safely, securely, and efficiently. Every gemstone and jewelry piece is carefully inspected and securely packaged before shipment.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Custom-made or personalized jewelry may require additional processing time.
  • Orders are processed Monday to Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Domestic Shipping (Sri Lanka)

We deliver across Sri Lanka using trusted courier partners.

Estimated Delivery Time

  • Major Cities: 3–5 Business Days
  • Other Areas: 5–10 Business Days

Delivery times are estimates and may vary depending on your location and courier operations.

International Shipping

ELVORI proudly offers worldwide shipping to selected countries.

Estimated Delivery Time

  • Asia: 10–15 Business Days
  • Europe: 10–20 Business Days
  • North America: 10–20 Business Days
  • Australia & New Zealand: 10–20 Business Days
  • Other Regions: 10–20 Business Days

Actual delivery times may vary due to customs clearance, local courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Destination
  • Package weight
  • Shipping method
  • Order value

Promotional free shipping offers may apply to selected orders or destinations.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

These charges are not included in the product price or shipping fee unless explicitly stated.

Secure Packaging

Every ELVORI order is carefully packaged to ensure maximum protection during transit.

Where applicable, your order may include:

  • Luxury presentation box
  • Protective packaging
  • Gemstone certification
  • Invoice or receipt

Shipping Address

Customers are responsible for providing an accurate shipping address.

ELVORI is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Lost or Delayed Shipments

Once your order has been handed over to the shipping carrier, delivery times are subject to the carrier's operations.

If your shipment is significantly delayed or appears lost, please contact us. We will work with the courier to investigate the shipment and assist you in resolving the issue.

Delivery Inspection

Please inspect your package immediately upon delivery.

If you receive a damaged package or believe an item is missing, contact ELVORI within 48 hours of delivery and include:

  • Your order number
  • Clear photographs of the package
  • Photographs of the product (if damaged)

Risk of Loss

Ownership and responsibility for the products transfer to the customer upon successful delivery to the shipping address provided during checkout.